Managing and thanking volunteers

As well as celebrating your volunteers, make sure you're managing them effectively too.

Volunteers’ Week is a great opportunity to thank your volunteers, but good volunteer management is important all year round.

To help you, here’s some guidance on managing and retaining volunteers, including supervising volunteers, thanking volunteers and developing a volunteer policy.

There’s also links to other practical support for volunteer managers on the NCVO website, some useful posts about volunteering on the NCVO blog and, if podcasts are your thing, a free episode: ‘Do we need to make volunteering more flexible?’.

To access resouces, support and information for across the UK, you can also contact our partner organsations in ScotlandWales and Northern Ireland.

Recruiting volunteers

Volunteers’ Week is a good time to generate interest in volunteering, highlight the benefits and show how your volunteers help you to achieve your mission.

For more help, see our guidance on recruiting volunteers.

Or, see the section on recruiting and managing volunteers on Knowhow Nonprofit.

Measuring volunteers’ impact

Explore ways in which you can measure and demonstrate the impact of your volunteers. Our Volunteering Impact Assessment Toolkit might help.


We frequently run face-to-face training and events about all-things-volunteering. Browse our listings here.

Quality Standards

Investing in Volunteers (LiV) is relevant for all volunteer-involving organisation. Find out more here.

You might also be interested in NCVO’s other quality standards.